Help Desk

The Technology Services Help Desk provides support for students, faculty and staff. We are located in the Noel Annex building. The help desk has 3 main functions:
* Provide 3rd level support for all software issues.
* Route 2nd and 1st level support calls to the appropriate personal.
* Provide laptop hardware repair for all Meredith students.

Special Events: If a special event is planned for a weekend and technical assistance may be needed, the Help Desk should be contacted at least two weeks prior to the event's occurrence. Accommodations will be made as resources are available in order to support your event.






RTA: The Resident Technology Assistant program is designed to provide residents in the dorms with personal assistance for problems they may have with their computers. Select this link to see which assistant is assigned to your dorm.
For weekend support (Saturday 10-5 and Sun 1-5), Technology Services will return telephone messages placed on the Help Desk voice mail system within one hour to acknowledge receipt of the request. A technician will be dispatched if any of the following conditions occur:
  • All telephones on campus are inoperative
  • Campus connection to the internet is down, i.e., multiple users unable to connect to any web page from multiple computers.
  • www.meredith.edu inaccessible from on-campus or off-campus.
  • Blackboard inaccessible by multiple users in multiple classes and multiple locations.
  • Multiple users are unable to connect to the e-mail server www.whiterabbit.meredith.edu
  • Multiple users cannot connect to Web Advisor during a critical time period (ex: during registration)